Terms of service

Terms of Use

By using this site, you signify your assent to these terms of use. If you do not agree to these terms of use, please do not use the site.

Please review these policies carefully as they are the terms of sale that govern your purchases at Toystore.co.nz. They set out your rights and obligations with respect to your purchases, including important limitations and exclusions, such as those in Toystore.co.nz product warranties. Your placement of an order at the Toystore.co.nz Store constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.

To learn about Toystore.co.nz's return and refund policy, please see our Returns Policy. Please note there may be limitations on your right to return and obtain a refund for products.

About these Terms and Conditions

In these terms and conditions "we" and "us" mean Unicare NZ Ltd (NZBN 9429030598966) of 62 Kerwyn Avenue, East Tāmaki, Auckland 2013, New Zealand, and "you" means you the customer. Words spelt with initial capital letters are defined terms which, for your ease of reference, are set out at the end of the terms and conditions. These terms and conditions together with your Order constitute the entire Contract between us and you for the supply of Products. No other terms and conditions will apply. The Contract cannot be varied unless we agree to vary it in writing or by email.

New Zealand Sales Only

We only sell and ship Products within New Zealand. We will not make deliveries outside New Zealand.

Sales to End Users Only

The Toystore.co.nz Online Store sells and ships products to end user customers only. For wholesale enquiries please contact us on 09 274 3099.

Competitions

By entering a competition with Toystore.co.nz you are agreeing to our Privacy Policy.

You can opt out of digital marketing at any time by unsubscribing from the footer of any of our emails, or by emailing us directly at info@toystore.co.nz.

Any competitions run on the Toystore NZ Facebook or Instagram page are in no way sponsored, endorsed or administered by, or associated with, Facebook or Instagram. By participating you release and hold harmless Facebook or Instagram from any and all liability associated with the promotion.

Equally, any competitions run on a Toystore NZ MailChimp landing page are in no way sponsored, endorsed or administered by, or associated with, MailChimp. By participating you release and hold harmless MailChimp from any and all liability associated with the promotion.

Entrants are providing information to Toystore NZ and not to Facebook, Instagram or MailChimp.

Please read these competition rules carefully. If you enter one of our competitions, we will assume that you have read these rules and that you agree to them.

To enter a competition you must be: (a) an NZ resident; and (b) have a specified New Zealand address for delivery.
No responsibility can be accepted for entries that are not received for any reason.
The winner will be selected at random by a non-biased party. For competitions that are a game of skill, entrants are required to submit a creative entry, and winners will be selected by a panel of representatives of the Promoter who, at their discretion, will select the best answer(s) based on originality, creativity, and adherence to any specified word limit. Chance plays no part in determining the winners. The Promoter's decision on any aspect of the competition is final and binding on every entrant. No correspondence will be entered into.
The closing date is as specified in each competition, and Toystore NZ reserves the right to amend the competition end date at any time.
If you win a competition, we will notify you via email, Facebook Messenger or phone. If we cannot contact you or you do not respond within one week, we reserve the right to offer the prize to another entrant.
The prize is not transferable to another person.
No prize or part of a prize is exchangeable for cash, refunds or services.
If an advertised prize is not available, we reserve the right to offer an alternative prize.
Please read our Privacy Policy, which tells you how we use any personal information we may collect about you by entering a competition.
Toystore NZ reserves the right to amend these rules at any time. We may also create rules which apply to a specific competition only, and if we do, we will publish them on the relevant competition page.

Hours of Operation

If you would like product and pricing information, our Specialists are available Monday to Friday, 9.00am to 4.30pm, on 09 274 3099. For order status or other assistance with an order you've already placed, please contact our Customer Service desk on 09 274 3099 between 9.00am and 4.30pm, Monday to Friday.

Placing Your Order

You may place an Order by:

Filling in the Order Form on the Toystore.co.nz website and clicking "Submit My Order" (available 24 hours a day, 7 days a week);
Telephoning us on 09 274 3099 between 9.00am and 4.30pm Monday to Friday, excluding New Zealand public holidays;
If paying by bank transfer, placing your order by telephone or at our web store.
When you place your Order, we will issue you a Web Order Number by email, so it's important you provide correct details.
By placing an Order, you make an offer to us to purchase the Products selected on these terms and conditions. We may accept or decline your offer at our discretion. If we accept, we will notify you by issuing an Order Confirmation by email, effective on sending.
If we cannot accept your Order, we will contact you by telephone or email.
Information on the Toystore.co.nz website constitutes an invitation to treat, not an offer by us to supply any Products.

Supply of Your Products

Subject to these terms and conditions, we will supply the Products indicated on your Order Confirmation.
When your Order has been processed, we will send it out.

Payment Methods

Please see Accepted Payment Methods at the Toystore.co.nz Online Store.

Goods and Services Tax (GST)

Toystore.co.nz purchases include GST. If you order by phone, our Specialist will confirm the final total including GST and any applicable shipping charges. Your invoice will also show GST.

Prices

We endeavour to offer competitive prices on current products and reserve the right to change prices at any time. Should we reduce the price on a product you've purchased (excluding promotional, special, discount, or refurbished products) within 7 calendar days of you receiving your goods, you may contact us on 09 274 3099 to request a credit for the difference. You must contact us within 7 calendar days of receiving your goods to claim this.

Product Availability

Estimated ship time is the time it takes us to validate your payment, assemble your order and package it. Delivery time is the time it takes the package to travel from our warehouse to your address. Estimated ship times are in business days (Monday–Friday), excluding NZ public holidays, and begin the next business day for orders placed or cleared after 3.00pm.

Estimated ship times may change due to supply changes; if so, we'll email you a revised estimate.

We encourage you to contact us on 09 274 3099 for order status. Due to demand, we may restrict purchase quantities on some products; any such limits will be posted on our website and are subject to change.

Delivery of Your Products

We offer nationwide shipping (charges apply) and do not deliver outside New Zealand. Estimated shipment dates are based on product availability, payment processing and warehouse processing time, and don't include transit time. Payment processing begins once we have all required information and full payment (or authorisation); orders placed on a weekend or public holiday begin processing the next business day.

Unless otherwise agreed, we'll deliver to the address on your Order Confirmation. If no-one is available, our carrier will leave a card so you can arrange a suitable redelivery time.

We'll use reasonable endeavours to deliver within 2–5 working days of your Order Confirmation, though this isn't guaranteed. If delivery takes longer than 30 days from your Order Confirmation, you may cancel your Order.

Defective Items

If you believe a product is defective, please contact us on 09 274 3099. Any defect is covered under your product's warranty.

All products carry a full one (1) year manufacturer's warranty, excluding general wear and tear and damage from use inconsistent with the product's instructions.

During the guarantee period we'll replace or repair any defective part; if a product (or part) is replaced, its replacement guarantee runs for one year from the original purchase date.

This guarantee excludes accidental damage, misuse, and improper transport or handling, and is void if the product has been altered in design or colour. Please refer to the warranty documentation supplied with your product.

Proof of Purchase

We'll send an Order Confirmation by email if you provided one, or with your parcel if you didn't.

Other Terms and Conditions

We're not responsible for typographic pricing or description errors, and reserve the right to refuse or cancel orders placed at an incorrect price, whether or not the order was confirmed and your card charged.

We reserve the right to change these terms and conditions at any time. No employee or agent has authority to vary our policies or these terms.

Refund Policy

Cancelling an order

You may cancel your order (or part of it) before it's dispatched; once dispatched, it can't be cancelled. We'll deduct the credit card and processing fee before applying any store credit.

We also reserve the right to cancel your order if: you've provided an unauthorised or unprocessable credit card; you've provided invalid personal details; the product has become unavailable; or you've exceeded your layby time frame without requesting an extension, or haven't kept up payments on a direct credit or layby order. We'll notify you by email if your order is cancelled.

Returns

Please choose goods carefully — you're not entitled to a refund for a simple change of mind.
It's your responsibility to check that goods purchased will fit your intended space.
We reserve the right to determine whether a return is eligible for a refund.

Exchanges

Goods may be returned for exchange, with a receipt, within 7 days of purchase, unused and in original packaging and condition. Please choose carefully and check sizing/colour before ordering, and avoid opening non-resealable packaging if you may want to exchange the item.

Sale items are chosen at your discretion and are non-refundable and non-exchangeable.
We can't refund postage, packaging, or third-party charges.
Credits are valid for one year from the date of issue.
We can't replace or refund items damaged through improper laundering — please follow washing instructions carefully.
Items marked "Seconds / Factory Seconds" or "Clearance" are non-refundable and cannot be exchanged.
We don't have to provide a refund for a change of mind, so please choose carefully. If goods are faulty, we'll meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy.

We want you to be happy — please call us if you need advice.

Our Liability

These terms set out the full extent of our obligations and liabilities for the supply of Products and Services; no other warranties, conditions or terms bind us except as expressly stated in the Contract. Subject to the Condition below, any warranty, condition or term that might otherwise be implied by statute, common law or otherwise is expressly excluded.

Nothing in the Contract excludes, restricts or modifies any condition, warranty, right or liability implied by law (including under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986) where doing so would be illegal or void any part of this Contract.

Nothing in the Contract limits our liability for death or personal injury caused by our negligence.

Subject to the above, we won't be liable for loss of income, profits, contracts, data, or any indirect or consequential loss, however arising. Our maximum aggregate liability under the Contract shall not exceed the amount payable by you for the Product(s) in question — this cap does not limit or exclude any rights or remedies you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

If you are acquiring Products for a business purpose, the Consumer Guarantees Act 1993 will not apply, and we do not guarantee ongoing availability of repair facilities or spare parts.

Data Protection

By placing your Order, you agree we may store, process and use your Order data to process your Order. If you indicate agreement on your Order Form, we may also share this data (excluding payment card details) with other companies in the Unicare NZ group of companies, to send you information about other Toystore.co.nz products and services. You can decline this on the Order Form.

You may request a copy of the data we hold about you in writing (an administration fee may apply), and request correction of any inaccurate data.

Your personal information is collected and used in accordance with our Privacy Policy.

General

This Contract is governed by the law of New Zealand, and both parties submit to the non-exclusive jurisdiction of the New Zealand courts. If any provision is found invalid or unenforceable, the rest of the Contract remains in force. A failure by either party to enforce any term is not a waiver of that term.

We won't be liable for delay or failure to fulfil our obligations where caused by circumstances beyond our reasonable control.

Defined Terms

"Accessory" means any ancillary Product; "Condition" means a condition contained in these terms and conditions; "Contract" means these terms and conditions together with your Order; "Hardware" means any Product; "Invoice" means the invoice issued by us showing the price of the Products, which is your proof of purchase; "Order" means an order placed in accordance with these terms and conditions; "Order Confirmation" means our confirmation of acceptance of your Order; "Order Form" means the electronic order form on the Toystore.co.nz website; "Product" means any product listed on the Toystore.co.nz website which we agree to supply; "Return Materials Authorization Form" means the form we issue for returning Products; "Services" means any services relating to Products (including warranty and telephone support) we agree to supply; "Toystore.co.nz Web Site" means our website at https://www.toystore.co.nz; "Web Order Number" means the order number issued to you; "Working Day" means any day other than a Saturday, Sunday, or NZ public holiday.