Refund policy

Returns Policy

Return Window

We are happy to return or exchange any product returned within 7 days of purchase, as long as it is unused, in its original packaging, and proof of purchase is provided.

Before You Return Something

Please contact us before sending anything back — returns sent without prior contact may be refused.

Exclusions

The following items cannot be returned or exchanged: toiletries, software, DVDs, food (including formula milk), gift vouchers, gift cards, products of a hygiene nature (nappies/wipes), and opened mattresses.

Return Shipping Costs

Change-of-mind returns and exchanges are at the customer's cost. We may deduct any credit card fees and administration fees that apply, along with a packaging fee where the courier charges us to accept large items.

Refunds

Approved refunds are issued as store credit or back to your original payment method, and take 1–3 working days to process once received.

Sale & End-of-Line Items

We don't accept returns or exchanges on products purchased on special or that are end of line for change of mind, so please choose carefully. This doesn't affect your rights under the Consumer Guarantees Act for faulty or misdescribed goods (see below).

Faulty Products

Our LEGO® products are covered by LEGO's own manufacturer warranty. If you receive a faulty item, please contact LEGO's customer service directly for assessment and resolution. This doesn't affect your rights under the Consumer Guarantees Act.

Damaged in Transit

If your parcel arrives damaged, this is handled through the courier — see our Shipping Policy for what to do if a parcel looks damaged on delivery.

Contact

62 Kerwyn Avenue, East Tāmaki, Auckland 2013
Phone: 09 274 3099, or reach us via our Contact Us page
Store hours: Mon–Fri 9am–4:30pm, Sat 10am–2pm