Shipping policy
Shipping Policy
Effective date: September 22, 2026
Shipping Costs & Coverage
Our shipping charges start at $5.99 and vary depending on the location and size of your order. We currently ship within New Zealand only — international shipping isn't available yet, but we're working on it. Follow us on Facebook for updates.
How long will delivery take?
Our target delivery times are:
- North Island: 1–2 days (same-day delivery is possible in the Auckland region)
- Rural North Island: 1–3 days
- South Island: 2–3 days
- Rural South Island: 3–5 days
During peak times (e.g. around public holidays), we may not always be able to meet these targets.
Can I get urgent or Saturday delivery?
This option isn't available in all delivery areas. Please contact us if you'd like to arrange it.
Can I track my order?
Yes — all orders are sent with Track & Trace. We'll email you a dispatch notification with your tracking number as soon as your order ships, so you can follow its progress.
Will I need to sign for my parcel?
Yes, someone needs to be at the delivery address to sign for it. Please inspect the parcel for damage before signing — if it looks damaged, sign for it as "damaged."
What if I'm not home when the courier calls?
The courier will leave a card with their contact details. You can call them directly to arrange redelivery at a convenient time, or arrange to collect your parcel from their depot.
Can I ship to a business address?
Yes — just make sure the business name is included in the address field so the courier can identify it.
Can I ship to a rural (RD) address?
Yes, for an extra $6.99 (calculated based on the items ordered). Please allow an additional 2–3 working days for rural delivery.
Can I ship to a PO Box?
Unfortunately not — most of our products are too large for PO Boxes.
Can I collect my order in-store?
Yes — select this option at checkout, and we'll email you as soon as your order is ready for collection.
I've changed my mind — can I return or exchange a product?
Yes. We accept returns for exchange or account credit within 30 days of purchase, provided the item is unused, in its original packaging, with all instructions/manuals included, and a valid receipt. Return shipping is at your cost.
I've received a faulty product — what do I do?
Please call our customer service line and explain the fault — we may be able to help resolve it directly. If not, we'll give you instructions for returning the item to us.
I've received a damaged product — what do I do?
If a courier attempts to deliver a parcel that looks damaged, please sign for it as "damaged in transit" and contact us immediately. We'll arrange for the item to be returned and either repaired or replaced. Damaged goods must be returned to us in the condition received, with all original packaging.
Contact
Phone: 09 274 3099, or reach us via our Contact Us page
