Price Match Challenge - Rules of engagement
At toystore.co.nz we aim to always give our customers the best prices but we know sometimes you may find one of our products cheaper elsewhere. Customer satisfaction is very important to us and we like to show the same level of loyalty to our customers that they show to us. To give you confidence when shopping at toystore.co.nz, we have developed a competitive price match policy for our range.
Terms & Conditions
• Price match guarantee excludes consumables (nappies, wipes, baby lotions etc).
• Price match guarantee applies online and in store purchases.
• Competitive price must be from a New Zealand based, baby store retailer
• Price must be current and available for us to view
• Competitor must have the item/s in stock
• Product must be the exact same item and color that toystore.co.nz and stock
• We do not match prices special orders
• We do not match the prices of companies that are liquidation, deals sites, auction sites or sell-outs
• Product must be identical (including colors/design)
• All price matching would incur competitors website delivery fee
• We do not price match competitor advertising errors or misprints
• Verbal quotes not accepted
• No further discounts, coupons, specials or other promo offers apply to price matched items
• Product must be brand new in boxes competitors display stock can not be matched
• Our price match policy cannot be used in conjunction with any other toystore.co.nz promotion and/or offer
• Matched price is only available at time of purchase, must be paid in full on the day and taken same day
• toystore.co.nz reserve the right to refuse a price match at any time
• toystore.co.nz reserve the right not to match online only websites
• toystore.co.nz will not match Parallel, or Direct Importing sites
How to Redeem your Price Match Guarantee
Online, If you purchase any product from toystore.co.nz online and you see a cheaper competitors price within 24 hours of purchase, toystore.co.nz will offer you a store credit for the difference, provided all the above conditions are met. To register your price match claim, please email all relevant information via our contact us page.
All price match guarantee claims will be processed as soon as possible and if approved your price match guarantee refund will be processed within 48 hours (excl. weekends/ public holidays).
- In-Store, If at time of purchase, you are able to present a cheaper competitor’s price that meets the above conditions, we will match that price. Our price match policy cannot be used in conjunction with any other promotion and/or offer. Price match may not apply to lay-by purchases.
Please note: Policy can be changed or withdrawn at anytime without notice