How much will it cost to ship my item within New Zealand?
Our standard delivery charge ranges from $3.99 (Auckland region) to $7.49 (South Island). Please note that Rural deliveries will incur an extra charge. We offer FREE delivery for all orders over $200.
Do you offer Saturday deliveries?
Unfortunately, this option is not available at the moment.
Do you ship overseas?
Sorry, we currently only deliver to addresses in New Zealand. We do not ship internationally.
Can i track my delivery?
Yes, all of our orders are sent with 'Track & Trace'. Once your parcel is collected by the courier company we will email you the tracking details for your parcel.
Do I need to sign for my parcel?
Yes, someone will need to be at the delivery address to sign for the parcel. Please ensure you check the number and condition of the parcel prior to signing.
What will happen if I am not home when the courier calls?
The courier will leave a card with their contact details. You will need to ring the courier company to arrange a convenient date for re-delivery of your parcel. Alternatively you can arrange with the courier company to collect your parcel from a Parcel Connect depot.
Can my order be shipped to my business address?
Yes. Your address field MUST contain the name of the business so the courier can easily identify it.
Can my order be shipped to a PO Box or RD address?
No sorry we do not ship to PO Boxes at the moment.
Can I collect my order?
Yes. Please select the "Click & Collect" option at the checkout. Please ensure you advise your current email address as we will email you when your order is ready for collection.
How long will it take to receive my order?
We understand you want your order as soon as possible! Our "target" delivery times as:
North Island: 1-2 days
Rural North Island: 1-3 days
South Island: 2-3 days
Rural South Island: 3-5 days
Please remember during peak times, ie. especially in December we may not be able to meet this target.